Effective Date: 21.06.2025

1. Who We Are

This website is operated by Love Kettering CIC, a community interest company and creative studio based in Kettering, UK. We provide community assistance, design and content services to local businesses and organisations.

Our website address is: www.lovekettering.co.uk

2. What Data We Collect

We may collect and process the following personal data when you use our site or contact us:

• Name

• Email address

• Phone number (if provided)

• Business name (if applicable)

• Any personal data included in messages sent via our contact forms or email

• IP address and browser type (via cookies and analytics tools)

3. How We Collect Data

We collect data in the following ways:

• Directly from you when you fill out a form, email us, or work with us on a project.

• Automatically through cookies or similar tracking technologies when you browse the site.

• Through third-party services like Google Analytics (to help us understand how visitors use the site).

4. Why We Collect Your Data

We collect personal data to:

• Respond to your enquiries or requests

• Provide our services to you

• Improve and personalise our website and offerings

• Keep internal records

• Occasionally send relevant updates or offers (only if you’ve opted in)

We will never sell your data or use it in ways that are not aligned with your consent.

5. How We Store and Protect Your Data

Your data is stored securely using trusted third-party services (such as email, Notion, Squarespace, or Google Workspace), protected by encryption and access control. We only retain data for as long as necessary to fulfil its purpose.

6. Your Data Rights

Under UK GDPR, you have the right to:

• Request access to the data we hold about you

• Correct inaccurate personal data

• Request that your data be deleted

• Withdraw consent at any time

• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, please email us at: info@lovekettering.co.uk

7. Cookies

We use cookies to improve your experience, analyse site usage, and assist with marketing. You can set your browser to refuse some or all cookies, or notify you when cookies are being used.

We use the following third-party tools that may set cookies:

• Google Analytics

• Facebook Pixel

• YouTube embeds

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, and the “Effective Date” above will be updated accordingly.

10. Contact Us

If you have any questions about this policy or how your data is handled, please contact: Email: info@lovekettering.co.uk Address: 47 William Street, Kettering, NN16 9RR